Returns & Exchanges

At Colognity, your satisfaction is our priority, which is why we offer a 30-day return window for all unopened and unused beauty products. We want you to feel confident in every scent and skincare selection you make with us.

Return Process

• 1.
  Initiate Your Request

  Log into your Colognity account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

• 2.
  Pack Securely

  Place the unused items in their original packaging, ensuring they are well-protected to prevent damage during transit.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our team verifies the condition of the returned items, we will process your refund to the original payment method within 5-7 business days.